POLICIES & PROCEDURES
Part 1. Swimming Lessons:
·
New participants MAY BE required to
attend an assessment prior to placement in any of Levels 1 – 8, Learn to Swim,
or Bronze/Silver/Gold Pre-competitive Levels, or Competitive Swimming Class at
no cost.
·
Formal assessment occurs at the end of
each block throughout the year. Swimmers
are assessed informally throughout the block and may advance through the levels
as their ability progresses.
·
Levels Tadpole, Frog, Duckling, and
Otter (Adult & Child) cater for children who still require support whilst
in the water, with the levels based on the age of the child. Therefore, no assessment is necessary prior
to commencement in this program. A swimmer may progress to Level 1 in the Learn
to Swim programme at any age, provided they meet the
assessable criteria.
ENROLLMENT
·
Members must complete the Aquatics
Programme Enrollment Form. Places are booked on a first come first served
basis. Enrollment procedures are
dependent upon the current block status. Enrolling
members are to contact 01786 880 971
for clarification.
·
Bookings are only accepted if
accompanied by a payment.
·
Members may nominate to come to
multiple lessons per week. Placement in a second lesson per week is dependent
on teacher and space availability; members wanting only one lesson per week
will take precedent over those attempting to get into a second lesson. Make-up lessons are not available.
·
Enrolled members must wear a
PAYMENT
·
Members are charged on a per block
basis, based on the number of enrolled lessons per block.
·
We accept all major credit cards, checks, cash,
debit cards and Paypal. To pay by check, make payable
to: Sheppard Swim School.
·
Sheppard
Swim School reserves the right to obtain payment
for places reserved by those enrolled regardless of attendance.
·
Members joining a lesson mid-block will
be charged on a pro-rata basis for that block based on the number of enrolled
lessons remaining.
·
Members canceling after the 6th lesson of
the block will be charged the full block (normally 10 lessons per block).
CANCELLATION
BY MEMBER
·
All cancellations must be submitted on
a Cancellation Form at least one week prior to the first date of the block. Failure to give one week notice will result
in full charges for first two lessons.
·
Members
canceling after the 6th lesson of the block will be charged the full block
(normally 10 lessons per block).
·
Members on leave for an extended period
of time may chose to cancel, but the enrolled place will not be reserved. Full
charges will apply to reserve enrolled places during member absence.
·
To provide us with additional
information regarding how we can improve our current program, please complete
the Farewell Feedback when canceling permanently.
·
An administration fee of £10 will apply
to all cancellations.
CANCELLATION
OF LESSONS BY THE POOL or BY
·
Sheppard
Swim School may cancel lessons without notice in
the event of pool closure. This procedure is for safety reasons and is out of
the control of the Sheppard Swim School.
·
If the number of enrolled participants
in the class falls below the minimum requirement (3 students); the class may be
postponed, rescheduled or cancelled until further notice.
·
To enable us to contact you, please
ensure that all contact details are accurate when completing your registration
on the Aquatics Programme Enrollment Form. Please call 01786880971 if you have changes
to your details.
·
Sheppard
Swim School will not charge members for
cancellation of lessons.
ILLNESS
·
Members unable to attend a lesson due
to illness must advise Sheppard Swim
School at least one hour in advance (telephone voice message or email is
acceptable). Members will not be charged for the lesson upon receipt of a
medical certificate. To avoid full
charges applying, the certificate must be received by letter, or in person, within
a 72hrs of the original lesson, or before the end of the block, whichever precedes.
·
Whilst effort is
made to provide consistent instructors, please be aware that instructors may
change without notice.
·
Our listed lesson numbers are projected target figures and
cannot always be guaranteed. If a teacher is absent, classes may be joined
together where it is considered appropriate.
·
For safety reasons Instructors must not be distracted by
parents during lessons, please direct all communication through the lesson
coordinator. Meeting opportunities will
be provided at appropriate times.
SAFETY
·
Parking is only
permitted in allocated spaces at each venue.
·
Parents are not
permitted on poolside, but may remain in the stands, behind the barrier to
watch. Often young swimmers find it
distracting to have parents watching and some consideration should be put
towards this.
·
·
·
There is limited
access to secure lockers.
·
Swimmers should
assemble at the shallow end of the pool on the benches. From there they will be escorted by the
Lesson Coordinator to the appropriate place depending on what lesson they are
in before their lesson begins. The
lesson coordinator will also return the swimmers to this area.
·
All swimmers must
shower, blow their nose and go to the toilet before entering the pool.
POOL
·
·
Separate boys and
girls changing rooms. There are two
small girls change rooms (upon facing the change rooms, there are left and a
right doors, only the right hand door
has a far end exit into the pool). There
are no lockers in the change rooms.
There are privacy spaces in the girls changing rooms, but not in the
boys change rooms.
Part
2. Coaching Courses:
ENROLLMENT
·
Members enrolling in Coaching Courses, must complete the Coaching Programme Enrollment
Form. Enrollment procedures are dependent upon demand. Enrolling members are to contact 01786 880 971 for clarification.
PAYMENT
·
Members
are charged on a per course basis.
·
We accept all major credit cards, checks, cash,
debit cards and Paypal. To pay by check, make payable
to: Sheppard Swim School.
·
Sheppard Swim School reserves the right to obtain payment
for places reserved by those enrolled regardless of
attendance.
·
Members canceling within one week prior
to the start of the course will be charged for the full course.
CANCELLATION
BY MEMBER
·
All cancellations must be submitted on
a Cancellation Form at least one week prior to the first date of the course.
Failure to give one week notice will result in full charges.
·
To provide us with additional
information regarding how we can improve our current program, please complete
the Farewell Feedback when canceling permanently.
·
An administration fee of £10 will apply
to all cancellations.
CANCELLATION
OF CLASSES BY THE FACILITY or BY
·
Sheppard
Swim School may cancel courses without notice in
the event of facility closure. This procedure is for safety reasons and is out
of the control of the Sheppard Swim
School.
·
If the number of enrolled participants
in the class falls below the minimum requirement (4 or 5 students depending on
course); the class may be postponed, rescheduled or cancelled until further
notice.
·
To enable us to contact you, please
ensure that all contact details are accurate when completing your registration
on the Coaching Programme Enrollment Form. Please call 01786880971 if you have changes
to your details.
·
Sheppard
Swim School will not charge members for
cancellation of classes.
ILLNESS
·
Members unable to attend a class due to
illness must advise Sheppard Swim School in advance (telephone voice
message or email is acceptable). If full attendance is required members may
have to re-sit the class at another time, Sheppard Swim School will make every
effort to ensure that this is possible, however if a course is not available
within two months, Sheppard Swim School will not refund the cost of their
course.
·
Whilst effort is
made to provide consistent instructors, please be aware that instructors may
change without notice.
Part 3. Private Lessons:
ENROLLMENT
·
Members enrolling in Private Coaching
lessons, must complete the Private Coaching Lesson Enrollment Form Enrollment
procedures are dependent upon demand. Enrolling
members are to contact 01786 880 971
for clarification.
·
Private lessons are run in a per swimmer
basis as follows: one to one, two to one, five to one, and group rates. Each group ratio will have a different cost
dependent on which instructor is requested.
PAYMENT
·
Members
are charged on a per instructor basis.
Please call 01786 880 971 for details on the rates of our instructors.
·
We accept all major credit cards, checks, cash,
debit cards and Paypal. To pay by check, make payable
to: Sheppard Swim School.
·
Sheppard Swim School reserves the right to obtain payment
for places reserved by those enrolled regardless of
attendance.
·
Members canceling within 72 hours prior to the start of the
lesson will be charged for the full course.
·
Private lessons can be run at an
alternate facility. All expenses for
this will be paid by the member including facility rental or entry, mileage at
40p per mile.
CANCELLATION
BY MEMBER
·
All cancellations must be submitted on
a Cancellation Form at least 72 hours prior to the first date of the lesson.
Failure to give 72 hours notice will result in full charges.
·
To provide us with additional
information regarding how we can improve our current program, please complete
the Farewell Feedback when canceling permanently.
·
An administration fee of £10 will apply
to all cancellations.
CANCELLATION
OF CLASSES BY THE FACILITY or BY
·
Sheppard
Swim School may cancel the private lesson without
notice in the event of facility closure. This procedure is for safety reasons
and is out of the control of the Sheppard
Swim School.
·
To enable us to contact you, please
ensure that all contact details are accurate when completing your registration
on the Coaching Programme Enrollment Form. Please call 01786880971 if you have changes
to your details.
·
Sheppard
Swim School will not charge members for
cancellation of classes.
ILLNESS
·
Members unable to attend a class due to
illness must advise Sheppard Swim School in advance (telephone voice
message or email is acceptable). Members will not be charged for the lesson
upon receipt of a medical certificate.
To avoid full charges applying, the certificate must be received by
letter, or in person, within a 72hrs of the original lesson.
·
Part 4. Swim Camps:
ENROLLMENT:
·
Before a swimmer may participate in a camp, parents
must complete and submit all of the required paperwork. This includes a Swim
Camp Enrollment Form, a Medical Information and Release Form and a Waiver Form.
PAYMENT:
·
A £100.00 non-refundable deposit is required to
confirm a reservation with the balance of payment due 14 days prior to the
start of camp. All extra services must
be paid in full at time of registration (i.e. private coaching).
·
We accept all major credit cards, checks, cash,
debit cards and Paypal. To pay by check, make payable
to:
CANCELLATION POLICY:
·
All payments are non-refundable. Unused camp fees
may be applied to a future Camps within one year after purchase date. Unused camp fees may be used towards other
RULES:
·
The safety and well-being of our campers is our
primary concern. Our camp staff stays on campus with the Resident Campers.
Resident, Extended Day and Day Campers are also supervised at all camp
activities. Once the camp is underway, parents will be able to contact our head
chaperone directly by phone. A contact number will be published in our camp
update, e-mailed prior to the start of camp.
·
Any serious violation of camp regulations, such as
willful damage to the pool facility or lodging property and/or behavior deemed
unsuitable and detrimental to the best interest of the camp, will result in
immediate dismissal from camp. Drugs, alcohol and smoking are strictly
forbidden. No refund will be available if a swimmer is asked to leave because of
disciplinary matters.
·
While every effort will be made to match swimmers in
terms of age and maturity level, we cannot guarantee it. Swimmers stay two per
room, each with their own bed. Roommate requests should be indicated on the
General Information Form.
·
Swimmers have the option of overseeing their
valuables themselves or turning them over to a camp staff member. Swimmers who
chose not to turn over their valuables are solely responsible for their
safekeeping.
·
We cannot allow any swimmer to
participate in camp until we have received all of the required paperwork
including:
·
Swim
·
Medical Information and Release Form
·
Waiver Form
·
Travel Information Form
·
Copy of airline travel itinerary (if applicable)
·
Registration is not complete until we have received
all the required forms and the non-refundable deposit; at which time an e-mail
will be sent confirming the swimmer’s registration.
·
Whilst effort is
made to provide consistent instructors, please be aware that instructors may
change without notice.
CHAPERONES:
·
Open to parents of participating
swimmers. Experience working with large groups of children a plus. A valid drivers license is required. First aid certification a
definite asset. A substantial camp discount is provided, plus room and board.
·
An Enhanced Disclosure Scotland check
will be required so an early application will be necessary.
·
If interested in chaperoning, please send qualifications
to gary@sheppardswimschool.co.uk
. Please specify camp and position sought.
FOR FURTHER
INFORMATION PLEASE CONTACT US AT 01786
880 971
Date: NOVEMBER 9,
2007